Graphic and Video Cards


Clear out any stuck paper and objects inside. Use to create high-quality scans from multi-page documents and to automate scanning tasks you perform often. Europe, Middle East, Africa. Click the Record Cleaning button to record that the feeder has been cleaned and to reset the scanned pages count. Power cable The power cable is connected between the scanner and a power outlet. For more information, see Contact HPSupport. After the installation completes, connect the scanner to an electrical outlet, turn on the scanner, and then use the USB cable to connect the scanner to the computer.

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If the scanner does not work, uninstall and then reinstall the HP Scanjet drivers and utilities. Asia Pacific and Oceania. This page requires Javascript.

The paper weight is 60 approximately gsm and is 0. Locate the two retaining hooks.

HP Scanjet N8400 series Flatbed Document Scanner – Scanner error messages

The white strips scannerr glass should be cleaned using a dry soft, lint-free cloth. Javascript is disabled in this browser. Frequently these problems are easy to identify and fix, avoiding inconvenient and time-consuming replacement and repair by HP. The Maintenance tab displays important information about the scanner, including routine maintenance status.

Use to create clearer and more readable scans from colored or damaged documents. Lift the roller assembly so that the metal shaft slides into and against the retaining scwnner. This section indicates the number scans that have occurred since the document feeder was last cleaned and lets you know when it is time for it to be cleaned.


This page requires Javascript. This section indicates the number of scans that have occurred since the scanner feed roller and separation pad were last replaced. Indicates the scanner firmware version number. If the problem persists after verifying the above items, scanenr the following:.

HP Scanjet N series Flatbed Document Scanner – Clean the paper path | HP® Customer Support

To fix the problem, check the scanner cables and software as described here. Since the media is so thick the user may have to push the sheet in to help get it started.

How does HP install software and gather data? The second area to check is at the top ADF Hatch.

The separation pad and rollers Figure below are important parts of the ADF mechanism responsible for separating and properly feeding pages into the scanner. Indicates the ADF firmware version number. The document feeder cannot pick up the paper scannfr the paper is jammed. In such a case, it is possible that the paper will not feed properly into the ADF, especially for large scanjer or lots of pages being fed.


Examples showing large and small paper-pieces and paper-clip and staples found in the ADF. Uninstall and then reinstall the HP Scanjet drivers and utilities. Raise the lever and allow the roller assembly to drop away from the bottom of the roller drive shaft.

HP Scanjet N series Flatbed Document Scanner – Clean the ADF window | HP® Customer Support

This page requires Javascript. Separation Pad access – Note that this separation pad is disintegrating from high page count.

This page requires Javascript. Modify your browser’s settings to allow Javascript to execute. The Virtual Agent is currently unavailable. The pictures below are examples of damaged or worn-out separation pads that affected the performance of the scanners paper handling.

Use the HP Scanner Tools Utility to assign profiles to quick start buttons, to choose which profiles are selectable from the scanner front panel, and to view information about scanner settings, status, and maintenance. The Virtual Agent is currently unavailable.

Seperation Pad and Rollers. When the media feeds through and ejects from the ADF any dislodged objects will eject into the output tray as well.